This Privacy Policy describes how Renameit-Design, Inc. and our subsidiaries and affiliates (“Renameit-Design,” “we,” “us,” and/or “our”) collect, use, disclose, and otherwise process information about you. This Privacy Policy applies when you access or use our websites, shop in our stores or pop-ups, communicate with us through our customer support channels or via social media, and otherwise interact with us. We may provide different or additional notices of our privacy practices for certain products, services, or activities, in which case those notices will supplement or replace the disclosures in this Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to our websites or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Information We Collect

The information we collect about you depends on how you interact with us. In this section, we describe the categories of information we collect and the sources of this information. 

Information We Collect Directly from You

We collect information you provide directly to us, such as when you open an account, place an order, ask to receive emails or text messages, contact customer service, submit comments or reviews, respond to surveys or quizzes, enter into sweepstakes or other programs, or interact with us on social media.

How We Use Your Information

We use the information we collect to provide the products and services you request. We also use the information we collect to:

• Create and manage your online accounts and profiles;
• Communicate with you, including to tell you about products and services that may be of interest to you and to respond to your requests, inquiries, comments, and suggestions;
• Complete the transactions you request, perform our contractual obligations, send cart reminders, and use as otherwise anticipated within the context of our ongoing business relationship;
• Facilitate your engagement with us, including to enable you to post comments and reviews on our websites, to engage with other customers, and to post on social media;
• Offer contests, sweepstakes, or other promotions;
• Tailor the content and information that we send or display to you, offer location customization and personalized recommendations, help, and instructions, and otherwise personalize your experience while using our products and services;
• Target ads to you on third-party platforms and websites (for more information and to opt out, please see the Targeted Advertising and Analytics section below);
• Conduct surveys and market research and monitor, audit, and analyze trends, usage, and activities in connection with our websites, stores, products, services, and advertisements;
• Carry out short-term activities and other internal uses related to the products or services you purchase from us or your ongoing relationship with us;
• Conduct internal research and development;
• Detect, investigate, and respond to security incidents and protect against illegal or objectionable activities, including the unauthorized use of our websites, and protect the rights and property of Renameit-Design and others;
• Debug, identify, and repair errors that impair existing intended functionality of our websites; and
• Comply with our legal obligations, including those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions.

Children

Our websites are not designed for children under the age of 18. If you are a parent or legal guardian and you believe that a child has provided personal data to us without your consent, please contact us at [email protected].

Our retention periods for personal data are based on business needs and legal requirements. We store personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired. When we no longer need to use your personal data, we remove it from our systems and records or anonymize it so that you can no longer be identified from it.